Student Grievance Redressal Cell

has established a Student Grievance Redressal mechanism in accordance with the University Grants Commission (Redressal of Grievances of Students) Regulations and AICTE guidelines. The objective is to provide a fair, transparent and time‑bound process to resolve genuine concerns of students.

        What is a “grievance”?

        For this Cell, a grievance means any genuine complaint by a student regarding
        academic, administrative or campus‑related issues where the student feels
        aggrieved and seeks formal redressal.
    

Scope – Types of Grievances Covered

The Cell deals with, among others, the following kinds of student grievances:

Admissions: merit, procedure, reservation policy, fee refund on withdrawal, etc.
Examinations & evaluation: delay in conduct of exams, late declaration of results, non‑transparent evaluation or revaluation issues.
Fees & scholarships: charging of excess fees, non‑payment or delayed payment of scholarships and fellowships.
Academic matters: quality of teaching, completion of syllabus, provision of promised facilities such as laboratories, library, classrooms and student amenities.
Discrimination: grievances related to gender, caste, religion, disability or any other form of unfair treatment.
Harassment & victimisation: including sexual harassment, bullying, threats or retaliation for raising concerns (such cases may also be referred to the ICC / Anti‑Ragging Committee as applicable).
Any other issue related to student rights and welfare not covered under other specific policies.

Grievance Redressal Structure

The institution has constituted a Student Grievance Redressal Committee (SGRC) as per UGC/AICTE regulations. The Committee generally consists of:

Chairperson – senior faculty member (preferably at Professor level).
Three to four faculty members representing different departments.
One student representative as special invitee (without decision‑making powers).
At least one woman member and one member from SC/ST/OBC category.

The SGRC examines each case following the principles of natural justice and recommends a suitable decision within a reasonable time frame (normally within 15–30 working days from receipt of the grievance).

How to Submit a Grievance

Students may submit grievances through any of the following modes:

Online form available on this page (preferred).
Email to the dedicated grievance address:
Written application addressed to the Chairperson, SGRC, submitted in the office.

Anonymous complaints normally cannot be processed. However, identity of the complainant will be kept confidential and will not be disclosed without permission, except where required by law.

Grievance Submission Form (Online)

Note: This is a sample form. Point the action attribute to a PHP file that will process and store/email the grievance (for example: process_grievance.php).

Process and Timeframe

On receipt, the grievance is registered and assigned a reference number.
The SGRC examines the issue, may call the student and concerned staff for a hearing, and reviews all documents.
The Committee aims to provide a reasoned decision and recommended action normally within 15–30 working days, depending on the complexity of the case.
The decision is communicated to the student through email / written reply and, where appropriate, displayed on the notice board/website without disclosing personal details.

Appeal

If the student is not satisfied with the decision of the SGRC, they may:

Submit a written appeal to the Institution Ombudsperson (if notified), within the time limit prescribed in the regulations.
Approach the statutory bodies as per UGC / AICTE grievance redressal regulations.

Regulatory references: UGC (Grievance Redressal) Regulations and UGC (Redressal of Grievances of Students) Regulations; AICTE Grievance Redressal guidelines for technical institutions. [web:222][web:224][web:229][web:233][web:235]